CanadaShrimps
Shipping Policy

SHIPMENT DISCLAIMERS

We reserve the right to cancel, refund, or delay shipment if we deem it necessary (such as in the case of unfavorable weather conditions).

By placing an order, customers agree to the following terms:

Shipping Methods and Details:

We use Purolator to ship both livestock and dry goods. During winter months (November - February) or in cold weather, we line the shipping boxes with insulation and include a heat pack to ensure the safety of livestock.

  • Shipping Days: Orders will be shipped on Monday or Tuesday following placement. The cut-off for next Monday’s shipment is Saturday at 11:59 PM (PST). Special shipping requests outside of these days may void our DOA (Dead on Arrival) policies.

  • Weather-Related Delays: We reserve the right to postpone shipping due to weather warnings. If you prefer to ship despite cold weather warnings, this will void our DOA policies.

  • Shipping Costs: For most orders, shipping calculated at checkout will be accurate. Larger orders may incur additional shipping fees if livestock cannot fit in standard boxes.

Shipping Options and DOA Policies:

  • Express: 100% DOA guarantee | 1-day shipping (for most areas)

  • Express: 50% DOA guarantee | 1-day shipping (for most areas)

Note: Times may vary for rural locations. We cannot ship to P.O. Boxes.

Montreal Area Same Day Courier:

  • Same Day Delivery: Available in the greater Montreal area with 100% DOA guarantee. Please contact us for a quote. We use Uber Courier Service.

Pick-Up:
We are located in La Prairie, QC. Though we don't have a storefront, we can arrange for pick-ups in the surrounding area. Additional fees may apply for extended distances.

DOA Policy (Dead on Arrival):
Please ensure someone is available to receive the package on the first delivery attempt. Failure to do so may void the DOA guarantee.

If DOA occurs, contact us with clear photos, preferably videos of the livestock in its original packaging within 3 hours of delivery. Refunds apply to livestock only (shipping costs not included). The DOA policy is only applicable to Canadian orders.

The DOA guarantee will not cover:

  • Missed or delayed deliveries

  • Packages left outdoors for extended periods

  • Address changes made after shipping

  • Incorrect addresses provided at checkout

  • Special shipment requests outside regular shipping days (after Wednesday)

  • Unidentifiable items in the DOA photos

Refund and Cancellation Policy:
All livestock sales are final. Dry goods can be returned within 7 days if unopened and unused, with the buyer responsible for return shipping. Refunds for dry goods will be issued as store credit. Sale items are not eligible for returns.

Terms of Service:
By placing an order, you acknowledge and accept our shipping policies. Please contact us with any questions before ordering.